At Toshiba Medical Systems, our Service & Support team develops long-term customer relationships through strategic partnerships with all stakeholders to deliver excellence support for you and your patients. We focus on ensuring high levels of reliability, sharing best practice, and constant communication. Our team care deeply about meeting commitments and take pride in providing great customer service, delivered with integrity.

Your dedicated medical imaging partner.
We believe that it is our attention to detail, devotion to quality and maintaining of the highest standards that makes a real and lasting difference. In a changing and challenging financial climate, Toshiba Medical Systems understands the importance of providing a variety of options for you. By understanding your needs and priorities, we can uncover opportunities, provide innovative and flexible solutions and work closely with you to deliver a plan that meets the key metrics of your department and the needs of your patients.

”With uptimes of 99.4%, Toshiba Medical Systems were named the number one service provider for a second year running by a leading managed equipment service provider”

We continue to make record investments across our international Service & Support operations and, ultimately, our goal is to ensure maximum system availability and value for money. We do this by addressing three key areas of activity:

Technology
Business intelligence: by analysing statistics on your system, we can make recommendations to increase efficiency and performance. Remote monitoring: by connecting directly to your system, we can monitor, diagnose and promptly rectify any problems.

Flexibility
Contract management: by providing fully bespoke solutions, we can tailor our service to your exact requirements.

Alternatively you can choose a contract from our comprehensive "Stand By You" range of technical support and maintenance agreements. It provides all the cover you need at a price to suit your budget.

» STANDBYOU pages

Mobility: by matching our service provision to your working patterns, our engineers are available when you need them, including extended hours support packages and evening/weekend servicing.

Planning
Local parts availability: by holding local parts stocks and having contingency back-up systems, we minimise downtimes.

Service development: Using the PRINCE2 project management metod, whether for room planning or full on-budget, on-time turn-key building solutions, we help you complete your project with minimal disruptions.

Our Promise
Delivering a service beyond medical applications
Toshiba Medical Systems ‘Made For Life’ promise underpins our commitment to improving quality of life and the environment for the benefit of all. Through our insights into the science in diagnostic imagery, advanced imaging systems and unsurpassed service and support, we want to make a significant contribution to healthcare and social welfare for all our customers around the world.

To find out how our leading innovation in clinical diagnostics can make a difference to you, call the number below to talk to one of our specialists today.

For more information please contact us by clicking here or call our service department free on 0808 13121110.